Re-syncing Blackberry contacts if they get removed, duplicated or corrupted
Monday, February 8th, 2010I recently did a major cleanup of my contact data – merging my “phone contacts” with their “email counterparts” (which in the past often meant I had two contacts for each person – one with a phone number and one with an email address or several). Plus storing them in one place (my work Exchange server) and syncing them out to places I want to use them – like my Yahoo mail account, my home Mac laptop and my Blackberry phone.
This bit was all quite successful and I dropped from 574 contacts to a more manageable 364 – with no duplicates. I used Yahoo AutoSync and an Excel export of Outlook contacts to achieve this.
At the end though – since I’d basically exported all my contacts, processed them in Excel and then re-imported, my various sources were out of sync with each other. I found the best solution was to make the contacts right in Outlook, then clear the contacts in Yahoo and my Blackberry and force a complete re-sync. This worked fine for Yahoo, but my Blackberry remained resolutely empty of contacts and showed no sign of resyncing.
Maybe it would have done if I’d left it for four hours, but I felt the need to force it more quickly.
Here’s are a few ways you can supposedly do it:
(1) on the Blackberry, go to Contacts > Options -> Desktop -> Wireless Synchronisation. Switch it from “Yes” to “No” and Save. Then go back in and switch it to “Yes” and save.
This did nothing for me. No sign of the contact records being resynced.
(2) on the Blackberry, go to Options > Advanced Options > Enterprise Activation and in the email field press and hold the ALT key and type CNFG. Once you enter this a hidden menu will appear and you need to change “Wireless Sync” to No, now exit this menu and wait 30 seconds and repeat the process but turn sync back to Yes. Once you’ve changed this setting you will see a slow sync will automatically start and it will repair all the wireless sync settings.
This did nothing for me
(3) on the Blackberry, go to Options > Advanced Options > Service book -> Desktop [SYNC]. Click on this and on the menu choose “Delete”. Then immediately, click Menu and then “Undelete”. This puts back the service book you just deleted.
This worked for me. Suddenly the Enterprise Activation process started running. Actually it got to 90% and got stuck on the Contacts – saying “Initalizing”. I left it for several hours and it was still stuck so I braved a “battery pull” and reboot and then it started Activating again. This time it worked nicely and an hour or so later it said “Activation complete” and bingo all my contacts were back.
Hope this helps someone!
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